Customer service and best practices is everything to us.
Crisp Air specialises in providing solutions for commercial air conditioning, HVAC and mechanical refrigeration repair and services for some of Hamilton’s high-profile building owners.
Crisp Air is a locally owned Waikato based business with a combined employee experience spanning over 55 years. We have the expertise and commitment to deliver the right results to meet your business demands.
Our mission is to provide the highest possible standards of maintenance and customer service to all of our customers.
Our Waikato Advantage
Crisp Air operations are located in Waikato and locally owned to provide
- Fast, local decision making
- Continuous future support to our local economy
- Attention to environmental sustainability
Our Crisp Air team
Our Crisp Air’s combined employee experience spans over 55 years. Using a direct employment model, we employ and retain highly experienced and qualified engineers and technicians, who provide mechanical, electrical and refrigeration solutions and service skills.
Crisp Air uses an online mobile electronic platform that enables employee scheduling, real on-site time costing, GPS tracking, with an electronic quoting tool.
This includes H & S documents for reporting, which make mitigation visible for all employees. These include photo and file upload(s) for client review and Safe Work Method Statements (SWMS).
Our customer experience strategy
Our customer experience strategy Crisp Air Ltd was established in July 2019 with a clear vision to deliver and exceed service deliverables, performance and drive operational excellence to enhance our client’s
experience of our Mechanical Services.
We focus on meeting all your customer expectations by -
- Strengthening our expertise by working in defined target markets.
- Employing inbuilt internal momentum for initiatives to develop a unique customer experience
- With a determination for clear understanding of customer requirements to bring best practice.
- By continuously measuring, meeting and exceeding our service deliverables and commitments.
Our Crisp Air difference
- Long gated business hours 7.30am – 5.00pm Monday – Friday
- Mobile service for 24/7 emergency breakdown with a rapid response and proven escalation process.
- Extensive engineer and technician knowledge, experience and innovative technological know-how to meet todays business demands.
- Site familiarity inclusive of assets and individual tenant occupancy - to bring you efficient cost-effective fault-finding following post maintenance inspections.
- Our Independent Qualified Engineers hold the relevant accreditations and licenses for testing, inspection and certification as per the AUS/NZ standards.
- The safety of our employees and others is integral to our business.
Delivering first rate commercial air conditioning, HVAC and refrigeration services and products to our customers:
- Crusader Meats Abattoir- Processors of export Lamb, Mutton, Bobby Calves Goat
- Gallagher Group – Global leader in innovation
- Ingham’s – Poultry producer
- NZ Eel – Processors of NZ export Eel
- Mc Donald’s Restaurants – 8 locally owned and operated restaurants
- New World Supermarket
- Sealed Air – Leaders in critical packaging
- South Waikato District Council
- Tekplas – Injection moulding for Agriculture/Human Nutritional Health
- Education Sector